FAQ

Question

Answer

What is IndieFood Wholesale?

IndieFood Wholesale is your online marketplace for fresh, local wholesale food sourced directly from independent Ontario farmers and producers. We are committed to quality, sustainability, and strengthening the local food economy.

Why should I choose IndieFood?

You get superior, fresher food delivered to your business. More importantly, 85% of all sales go directly to the farm, offering them much better support than traditional grocery stores. The farmers also have full control, as they set their own pricing. Our farm-to-business model is also better for the planet, lowering carbon emissions.

Do I need a subscription or commitment to order?

No. We offer flexible shopping with no subscriptions or commitments. To get started, apply for a wholesale account through our website. Once approved, you’re all set to begin ordering. Order what you need, when you need it. Note that there is a $100 order minimum. 

How can I contact your customer support team?

We prefer by email: hello@indiefood.ca. You can also reach us by text or phone at (647) 490-4838.

Question

Answer

When is the weekly ordering deadline?

To be included in this week's delivery, you must place your order by midnight Sunday.

Is there an order minimum?

Yes, there is a $100 order minimum required to checkout.

What happens after I place my order?

After Sunday at midnight, we place orders with the farmers. We then pick up the products from Ontario farms midweek, ensuring everything is at peak freshness. Your order is delivered to you by Friday.

Can I modify or cancel my order after the Monday deadline?

Since we place our orders with farmers immediately after the deadline, we are generally unable to modify or cancel orders after Sunday night. Please contact us immediately if you have an urgent issue.

Question

Answer

What is the cost of shipping?

Shipping is FREE for all orders!

When will my order be delivered?

Orders placed by the Sunday deadline are delivered to your front door by Friday of the same week. The delivery schedule for your zone can be found on our Delivery Schedule Map.

How can I track my delivery?

We send updates every Wednesday by SMS and email. This notification will provide you with a specific delivery date and a 90-minute estimated delivery window. You will also receive a tracking link to follow your delivery's progress.

How do you handle fresh and frozen items during delivery?

We use a refrigerated delivery service to safely deliver refrigerated, frozen, and shelf-stable products. Your order arrives fresh and ready for your shelves.

Does someone need to be there to receive my delivery?

Yes. Due to the size and value of wholesale orders, someone must be present to receive the delivery. This helps ensure products are handled properly and prevents any risk of loss or theft.

Question

Answer

Which areas do you serve?

We serve a wide area across Ontario. Please refer to the Delivery Schedule Map on our homepage.

Question

Answer

What kinds of products do you offer?

We offer a rotating selection, including Produce, Meat, Dairy & Eggs, Bakery, Pantry Staples, Beverages, Prepared Food, and various Non-Food Items/Gifts.

How is product pricing determined?

Our commitment is to the farmer. The farmers and producers who grow and create the food set their own pricing, ensuring fair market value for their work.

I am a farmer/producer. How can I sell my products on IndieFood Wholesale?

We welcome new partners! To learn more about becoming a seller, please visit https://www.indiefood.ca/seller.